FAQs

We are a fully registered company, based in the UK. You can see detailed information about our company on our about us page. Our website is independently checked and regulated by trusted brands such as Norton, Paypal Stripe and Comodo Secure (see the padlock in the website address bar).


Safe and secure payments 

Make payments securely through Paypal, Stripe or Amazon Payments. All payments are processed entirely by them, which means that we do not at any point have access to your payment information.

Download Keys are codes that enable you to instantly access and download full games onto your computer/console. This will be a complete game, not different in any way to the disc version you might order online or in store.

Example of a download key: D4HDA-DJS32-KAHW1-S2D7W


You will be emailed your key immediately after payment. Most customers receive their email within seconds. 

If you haven’t received your email, please make sure you are checking the correct email account and check your spam folder. If you are still unable to find it, please contact us and we will re-send it to you.


It couldn’t be easier, we send every customer a link to download instructions for their game. You will find this link in your order email.

If you get stuck with the instructions, just get in touch and our support team will help guide you through it.


Please check each games description, but the vast majority of games here (over 99%) are for global use and can be downloaded from anywhere in the world.

Almost all games also have multiple languages available meaning they can be played in your local language.


Game Download Keys is owned by Zatheka Direct Ltd, a limited company (Company Number: 08170927) which has trade agreements and relationships with several major distributors in the gaming industry. Our download keys are purchased from these trusted wholesale suppliers. 

We make savings buying our games in bulk, wholesale. We make further savings as we only sell digital games which means we don’t have any expensive storage or shipping costs. We pass these savings on to you via our low prices as this makes us competitive and makes you happy!

Origin, Steam and Uplay are official game download managers which enable you to download and play your game. 

A download manager is an application that enables you to download your game directly to your computer. It works in a similar way to how you may use Itunes to download and play your music.


Absolutely, get in touch and we will be happy to give you advice and answer any questions you have.

Buying the official download from us you will immediately have access to your game. The process is much faster and simpler than buying disc games; your game is delivered instantly, no need to wait for your game to arrive in the post. You can pay for your game, download and start playing quickly.

Order Emails are sent instantly and automatically after payment. Please check your INBOX and SPAM folders.

Please also make sure you are checking the correct email address:

  • if you paid through Paypal: check your registered Paypal email address.
  • If you paid without a Paypal account: check the email address you entered.
If you have still not received your order email: in most cases this is because an invalid/incorrect email address was given to us or because your email provider is mistaking the email as spam and is blocking it from coming through. Please get in touch with us as soon as possible and we will happily resend it to you.